1. Confidentiality & Security
2. Goods, Pricing and Availability
3. Delivery
4. 30 Day Money Back Guarantee
5. Damaged or Faulty Goods
6. Cancellation of Order
7. 90 Day Trial Offer
8. Privacy
9. Disclaimers
10. Availability of the Web Site
11. Limitation of Liability
12. Law and Jurisdiction
13. Consumer Rights
14. Company Information

 

1.                  Confidentiality & Security

All customer information is held securely on our servers using 128 bit encryption technology. This security is provided by Geotrust, who are one of world’s largest digital encryption companies. We do not hold your card details. Your card details are processed in conjunction with Alliance & Leicester’s using their merchant services. All customer information is used and processed in accordance with the Data Protection Act.

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2.                  Goods, Pricing and Availability

2.1              Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from eMemoryMattress.co.uk correspond to the actual Goods, eMemoryMattress.co.uk is not responsible for any variations from these descriptions. 

2.2              Where appropriate, you may be required to select the required size, model, colour, quantity, and other features of the Goods that you are purchasing.

2.3              eMemoryMattress.co.uk does not represent or warrant that such Goods will be available.  Stock indications are provided on the Web Site however these may not take in to account sales that have taken place during your visit to the website

2.4              All pricing information on the Web Site is correct at the time of going online. eMemoryMattress.co.uk reserves the right to change prices and alter or remove any special offers from time to time and as necessary.  All pricing information is reviewed and updated every week.

2.5              In the event that prices are changed during the period between an order being placed for Goods and eMemoryMattress processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

2.6              All prices on the Web Site do include 17.5% VAT.  eMemoryMattress’s VAT number is GB 876406986.

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3.                  Delivery

3.1              Delivery to Mainland UK is Free, however we do not guarantee next day delivery unless specified on each product. Next day delivery is only applicable to mainland UK, and excludes  EG EIRE, CHANNEL ISLANDS, SCOTTISH ISLANDS, NORTHERN IRELAND, ISLE OF MAN. We will contact you and inform you of the extra delivery costs to these areas. Saturday delivery is available to many postcode areas, please contact us for further details.

3.2              eMemoryMattress will notify you by way of email or phone when your goods are to be dispatched to you.  The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

3.3              If eMemoryMattress receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

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4.                  30 Day Money Back Guarantee

We are confident you will be delighted with your mattress, and enjoy many years of sleep, however if you are not happy with your product after 30 days, you know you have peace of mind with our “30 day money back guarantee”. We ask that you try your mattress for a full 30 days to enjoy a fair evaluation of your purchase, as it can take some time for your body to adjust to a new mattress.  You will need to contact us within 7 calendar days after 30 day period, and if you are not satisfied with your purchase, we will arrange collection of your item at a cost of £50.00, and refund your order in full minus this collection cost. If you live in EIRE, CHANNEL ISLANDS, SCOTTISH ISLANDS, NORTHERN IRELAND, ISLE OF MAN the collection cost maybe higher, contact us for further details.

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5.                  Damaged or Faulty Goods

eMemoryMattress.co.uk aims to always provide high quality Goods that are fault free and undamaged. 

5.1              If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return.  eMemoryMatress is responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods.

5.2              If any Goods you have purchased have faults when they are delivered to you, you should contact eMemoryMattress within 28 days to arrange collection and return.  eMemoryMattress is responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

5.3              If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

5.4              If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to eMemoryMattress.co.uk within 7 days and arrange collection and return.  eMemoryMattress.co.uk is responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

5.5              If you wish to return Goods to eMemoryMattress.co.uk for any of the above reasons, please contact us by email or telephone to make the appropriate arrangements.

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6.                  Cancellation of Order

You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 7 days after the Goods have been delivered.  If you change your mind about the goods within this period and want to cancel your order, please return them to eMemoryMattress.co.uk within 7 days of receipt.  Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of eMemoryMattress.co.uk.  A collection cost of £50 will apply, which we will deduct from the refund.

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7.                  90 Day Trial Offer

We understand buying any mattress can be a costly and long term investment, and you as the customer need to be sure the mattress you have purchased will be suitable for many years to come. This is why we are offering you a 90 day trial offer. If however  you are not happy with your product after 90 days, you know you have peace of mind with our “90 Day Trial Offer”. We ask that you try your mattress for a full 90 days to enjoy a fair evaluation of your purchase, as it can take some time for your body to adjust to a new mattress.  You will need to contact us within 7 calendar days after 90 day period, and if you are not satisfied with your purchase, we will arrange collection of your item at a cost of £50.00, and refund your order in full minus this collection cost. If you live in EIRE, CHANNEL ISLANDS, SCOTTISH ISLANDS, NORTHERN IRELAND, ISLE OF MAN the collection cost maybe higher, contact us for further details.

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8.                  Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.  To view the Privacy Policy, please go to our Privacy Policy Page.

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9.                  Disclaimers

9.1              eMemoryMattress.co.uk makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

9.2              No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

9.3              No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

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10.              Availability of the Web Site

eMemoryMattress.co.uk accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

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11.              Limitation of Liability

11.1          To the maximum extent permitted by law, eMemoryMattress.co.uk accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and it’s Content at their own risk.

11.2          Nothing in these Terms and Conditions excludes or restricts eMemoryMattress’s liability for death or personal injury resulting from any negligence or fraud on the part of eMemoryMattress.co.uk.

11.3          Nothing in these Terms and Conditions excludes or restricts eMemoryMattress’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.

11.4          Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

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12.              Law and Jurisdiction

These terms and conditions and the relationship between you and eMemoryMattress.co.uk shall be governed by and construed in accordance with the Law of England and Wales and eMemoryMattress and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

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13.              Consumer Rights

13.1          None of the above Terms and Conditions will affect your statutory consumer rights.

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14.              Company Information

eMemoryMattress.co.uk is the trading name of Shopeezee Ltd, Registered in the UK under registration number 5745976, VAT number BG876406986


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